Ken’s Salvage Company Limited

Effective Date: April 6, 2026

Ken’s Salvage Company Limited (“Ken’s Salvage,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers, website visitors, and anyone who contacts us. This Privacy Policy explains what personal information we collect, how we use it, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

By using our website at kenssalvage.com or contacting us for services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information only when it is necessary to provide our services or respond to your inquiries. This may include:

Name
Mailing or service address (for bin delivery and pickup)
Phone number and/or email address
Information about your project or service request
Payment information (processed securely; we do not store full card numbers)

We do not collect sensitive personal information such as social insurance numbers, health records, or government-issued identification unless specifically required and with your explicit consent.

2. How We Collect Information

We collect personal information in the following ways:

Directly from you — when you call, text, or email us to request a quote or book a service
Through our website — when you submit a contact form or send us an email
In person — when you visit our facility at 310 Allanburg Rd., Thorold

Our website may use standard web technologies such as cookies and analytics tools (e.g., Google Analytics) to collect non-identifying information about how visitors use the site. This includes pages viewed, time on site, and general geographic location (city or region level). This data is used solely to improve our website and is not linked to any individual.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To schedule and deliver bin rentals and scrap metal services
To contact you regarding your order, quote, or inquiry
To process payments for services rendered
To respond to questions, feedback, or complaints
To improve our services and website experience
To comply with legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers — We may share information with trusted third parties who assist us in operating our business (e.g., payment processors), subject to confidentiality agreements.
Legal requirements — We may disclose information if required by law, regulation, or a valid court order.
Business transfers — In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will notify you in advance if this occurs.

All third parties who receive personal information from us are required to maintain appropriate safeguards and use the information only for the purposes for which it was shared.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, it is securely deleted or anonymized.

General retention periods:

Customer contact and transaction records: 7 years (for tax and accounting purposes)
General inquiry and quote information: 2 years
Website analytics data: As configured in the applicable platform (typically 26 months for Google Analytics)

6. Security

We take reasonable physical, administrative, and technical measures to protect your personal information from unauthorized access, disclosure, or loss. These include:

Restricted access to personal information within our organization
Secure email and communication practices
Use of reputable, secure payment processors

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA and applicable Canadian privacy law, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw your consent to the collection or use of your information (subject to legal or contractual limitations)
Ask questions about how your information is being used

To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to requests within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (such as our Google Business Profile, Facebook, or Instagram pages). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:

Ken’s Salvage Company Limited

310 Allanburg Rd., Thorold, ON L2V 1A4

Phone: 905.680.2323

Email: info@kenssalvage.com

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website. The effective date at the top of this page will be updated whenever changes are made.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

Last reviewed: April 6, 2026 | Ken’s Salvage Company Limited | 310 Allanburg Rd., Thorold, ON L2V 1A4